Refund policy

Right of Withdrawal

Consumers have a statutory right of withdrawal of 14 days.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period begins on the day on which you, or a third party designated by you (other than the carrier), take possession of the goods.

Cancellation before dispatch is possible without any complications. After dispatch, the statutory right of withdrawal applies.

Exceptions to the Right of Withdrawal

There is no right of withdrawal for:

  • Digital content (downloads)

  • Vouchers

  • Custom-made or personalized products

Returns

  • Returns must be made within 14 days after declaring your withdrawal.

  • Please package the items securely, preferably in the original packaging.

  • Please include your proof of purchase or order confirmation with your return.

  • The buyer is responsible for the return shipping costs, unless the wrong item was delivered or the item is damaged/defective.

In the case of incorrect deliveries or defective items, we will cover the return shipping costs and provide a return label.

Return Process

- Contact: Please send us an email in advance to tannys.art@gmail.com with your order number and the reason for the return.

- Confirmation: After reviewing your request, you will receive a return label and further instructions, if required.

- Shipping: Please do not return goods without prior agreement, as we cannot accept unsolicited returns.

Refunds

Once the return has been received and inspected, I will refund the purchase amount using the original payment method, provided the return is approved. Please note that, depending on the payment provider, it may take 3–10 days for the refund to appear in your account.

Exchanges

We do not offer direct exchanges. Please return the item and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at tannys.art@gmail.com with your order number and a photo of the damaged product.

We will then arrange a replacement or refund at no additional cost to you.

Delayed or Lost Orders

Once the order has been handed over to the shipping provider, we unfortunately have no direct influence over the transportation process. In the event of delivery problems, please contact the shipping provider first. Of course, we will be happy to assist you in clarifying the whereabouts of your shipment.

If your tracking information shows the status “delivered” but you have not received the delivery, please contact your responsible local post office first. If your shipment does not arrive despite the tracking information, please contact us and we will arrange a replacement delivery or refund.

Model Withdrawal Form

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. by email or letter).

  • To: [Name, Address, Email]

  • I hereby withdraw from the contract concluded by me for the purchase of the following goods / provision of the following service:

  • Ordered on / received on:

  • Consumer's name:

  • Consumer's address:

  • Consumer's signature (only if notified on paper):

  • Order number:

  • Date:

By placing an order, you agree to these terms and conditions.